Our role
LeadVouch operates the service and handles account and product-usage information for its own business purposes. When a customer sends us caller, lead or client data, that customer determines why the data is collected and LeadVouch processes it to provide the service.
Information we collect
- Account details such as name, work email and organization.
- Workspace configuration, client records, tracking numbers, call flows, campaigns and user permissions.
- Call and lead data such as caller number, timestamps, attribution, outcomes and recordings when a customer lawfully enables them.
- Website-attribution and diagnostic data used to operate, secure and troubleshoot the service.
- Subscription, invoice and payment-status data received from Dodo Payments. LeadVouch does not store full card details.
- Messages and information you send to customer support.
How we use information
We use information to provide call tracking and attribution, route and review calls, qualify leads, create reports, administer accounts, process subscriptions, answer support requests, prevent abuse, secure the platform and meet legal obligations. We do not sell personal information.
Service providers and disclosures
We share only the information needed with infrastructure, telephony, email, analytics, security and payment providers that help deliver the service. Dodo Payments acts as merchant of record for purchases and handles payment processing, tax, invoices, refunds and disputes under its own buyer terms and privacy notice. We may also disclose information when required by law or to protect the service and its users.
Retention and deletion
We retain account and service data while the workspace is active and as needed for security, billing, dispute and legal records. Call and recording retention can depend on customer configuration and provider availability. Authorized customers may request export or deletion; some records may remain where law, fraud prevention or financial recordkeeping requires it.
Security and international processing
LeadVouch uses tenant access controls, scoped API tokens, encrypted transport, protected secrets, signed webhooks, audit history and controlled recording access. No system is perfectly secure. Service providers may process data in countries different from yours, subject to their safeguards and applicable law.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete or restrict certain personal information. Workspace owners can manage much of their information in the product and may contact us for assistance. LeadVouch is not directed to children under 18.
Changes
We may update this notice as the service or law changes. We will post the revised date here and provide additional notice when a material change requires it.
Contact
Questions about this policy can be sent to sohail@sfwebtech.com. You can also use the contact page.