Cancel future renewal
You may cancel a subscription through the Dodo customer portal made available in LeadVouch or by contacting support. Cancellation stops a future renewal and normally leaves access active until the end of the period already paid for. Cancel before the renewal date to avoid the next charge.
Refund requests
Subscription periods and consumed usage are generally non-refundable once service is available. We will review requests involving a duplicate charge, an incorrect amount, failure to deliver paid access or another exceptional circumstance. Submit the request as soon as possible and within 30 days of the transaction, including the account email, payment identifier and a short explanation.
How refunds are processed
Dodo Payments makes and processes approved refunds under its buyer terms and payment rules. An approved refund returns to the original payment method. Bank and payment-network timing is outside LeadVouch's control. Taxes, currency conversion and partial refunds are handled according to the transaction and applicable Dodo rules.
Usage and third-party costs
Purchased phone numbers, call minutes, recording, transcription, storage and similar provider usage may already have been consumed. Those charges are not normally refundable unless the amount was billed incorrectly or law requires otherwise.
Chargebacks
Please contact us first so we can investigate a billing issue. Fraudulent or abusive disputes may lead to account suspension, while legitimate payment disputes remain subject to Dodo Payments and card network procedures.
Contact
Questions about this policy can be sent to sohail@sfwebtech.com. You can also use the contact page.