1. Agreement and business eligibility
These Terms of Service ("Terms") are between SF Web Tech, operator of LeadVouch ("LeadVouch," "we," "us"), and the person or organization accepting them ("Customer" or "you"). By creating an account, clicking an acceptance control, purchasing a plan or using the service, you agree to these Terms and acknowledge the Privacy Notice. If you act for an organization, agency or client, you confirm that you have authority to bind it.
LeadVouch is for lawful business use only. You must be at least 18 and legally able to enter this agreement. Consumer use, personal emergency calling and access to emergency services are not supported.
2. The service and your order
LeadVouch provides call tracking, attribution, routing, recording controls, lead review, reporting, Dynamic Number Insertion ("DNI"), API and integration tools. Features and capacity depend on the plan shown in your order or account. If an order, checkout disclosure or signed written agreement conflicts with these Terms, the more specific term controls for that purchase.
LeadVouch does not sell telephone numbers in V1. A compatible, customer-owned Twilio or Telnyx account is required. You authorize LeadVouch to perform the provider configuration you request, including number adoption, call-routing and webhook changes.
3. Accounts, users, API tokens and agents
You are responsible for accurate account information, authorized users, role assignments, credentials, API tokens and every action taken through your workspace. Keep credentials confidential, use least-privilege access and tell us promptly if an account or token may be compromised.
If you connect software, an AI agent or another automated system, its actions are treated as your actions. You must supervise it, restrict its permissions, review consequential changes and prevent it from bypassing confirmation, approval, safety, plan or tenant controls. LeadVouch may rate-limit, reject or suspend unsafe automation.
4. Agencies, clients and end users
An agency remains responsible for each client, website, number, destination and user it places in LeadVouch. You must have permission to manage their calls and data, provide them and their callers with required notices, and ensure their use follows these Terms. Adding a client does not make that client a party to a separate agreement with LeadVouch unless we agree in writing.
5. Acceptable use
You may not use or help another person use LeadVouch to:
- break a law, regulation, court order, sanction, carrier rule or third-party right;
- commit fraud, impersonate others, deceive callers, harass, threaten, stalk, unlawfully surveil, phish or distribute malware;
- place or facilitate unlawful spam, robocalls, prerecorded or synthetic-voice calls, telemarketing or caller-ID spoofing;
- collect, record or disclose communications without the notices, consent and lawful basis required for every participant;
- probe security, bypass limits, disrupt the service, access another tenant or overload infrastructure without written authorization;
- reverse engineer protected parts of the service, resell access outside your plan or use non-public product material to build a competing service; or
- intentionally collect payment-card data, government identifiers, health information or other specially regulated data through LeadVouch unless we have expressly agreed in writing to support that use.
Connected use must also comply with the applicable Twilio Acceptable Use Policy or Telnyx Acceptable Use Policy.
6. Calls, recording and communications compliance
You—not LeadVouch—decide which calls to route or record and why. You are responsible for all applicable call-recording, wiretap, privacy, telemarketing, do-not-call, automated-dialing, caller-ID, retention and industry rules, including rules based on the location of each participant. Recording controls and disclosure audio help implement your selected policy but do not determine whether a call is lawful.
Recording is disabled until an authorized user selects a consent mode, and LeadVouch requires configured disclosure audio before its routing engine records. If participant locations or legal requirements are uncertain, do not record unless every participant has given express consent. You must keep disclosure wording accurate for your business and stop recording when consent is refused or withdrawn where required.
7. Customer data and instructions
As between you and LeadVouch, you retain your rights in the account, client, caller, lead, call and recording data you submit or generate ("Customer Data"). You grant us a limited, non-exclusive right to host, transmit, reproduce and otherwise process Customer Data only as needed to provide, secure, maintain and support the service, follow your documented instructions and meet legal obligations.
You represent that you have a lawful basis and all permissions needed for that processing. You are responsible for responding to people whose data you control. We may create aggregated or de-identified service telemetry that does not reasonably identify you or an individual and use it to operate, secure and understand the service.
8. Connected providers
You own and administer your connected Twilio or Telnyx account, numbers, balances and credentials. The provider bills number rental, calling, recording, messaging and carrier surcharges directly. You must maintain sufficient provider funds and comply with provider terms. A provider may reject, suspend, reassign or regulate numbers or traffic independently of LeadVouch.
Disconnecting LeadVouch does not automatically cancel a provider account, release a number or restore a prior webhook. Review and restore provider configuration before removing access. We are not responsible for provider outages, pricing, number ownership decisions, policy enforcement or other actions outside our reasonable control.
9. Plans, payment, usage and renewal
Your checkout states the price, currency, billing period, client and connected-number capacities, included processed minutes and any overage rate. Additional LeadVouch-processed minutes are billed at the disclosed usage price and do not include carrier charges. You authorize recurring charges until cancellation.
Dodo Payments acts as merchant of record for LeadVouch purchases and handles checkout, payment processing, applicable taxes, invoices, refunds and payment disputes. Its checkout terms and privacy notice also apply to the transaction. Failed or overdue payment may result in restricted or suspended access after any required notice.
You may cancel future renewal through the available customer portal or support path. Cancellation normally leaves paid access available through the end of the current period. Refunds are governed by the Cancellation and Refund Policy and any mandatory buyer rights.
10. Confidentiality
Each party may receive non-public information that a reasonable person would understand is confidential. The receiving party will use reasonable care, use it only for this agreement and disclose it only to people and providers who need it and are subject to confidentiality duties. This does not cover information independently developed, lawfully received without restriction, already known without a duty, or publicly available through no breach. Legally compelled disclosure is permitted; advance notice will be given when lawful and practical.
11. Ownership and feedback
LeadVouch and its licensors own the service, software, branding, documentation and related intellectual property. These Terms give you a limited, revocable, non-transferable right to use the service during an active plan; they do not transfer ownership. If you voluntarily provide feedback, you allow us to use it without restriction or payment, but we will not identify you publicly without permission.
12. Service operation and changes
We may maintain, improve, replace or discontinue features and may use previews or beta labels for unfinished functionality. We aim to operate the service reliably but do not promise uninterrupted, error-free or loss-free service, a particular call completion rate, or a service level unless a signed order expressly says otherwise. Emergency maintenance, carrier events and circumstances outside our reasonable control may affect availability.
13. Suspension and termination
You may stop using LeadVouch and cancel renewal at any time. We may limit or suspend access to address non-payment, protect customers or infrastructure, investigate misuse, comply with law or provider rules, or prevent material harm. We may terminate for a material breach that is not cured within a reasonable period when cure is possible, or immediately for fraud, security threats or unlawful use.
Before access ends, export Customer Data you need. After termination, we may delete data according to the Privacy Notice, your configured retention policy and legal, fraud-prevention, security and financial recordkeeping obligations. Sections that by their nature should survive—such as payment, ownership, confidentiality, disclaimers, liability and disputes—continue to apply.
14. Disclaimers
To the maximum extent permitted by law, LeadVouch is provided "as is" and "as available" without implied warranties of merchantability, fitness for a particular purpose, title or non-infringement. We do not guarantee call delivery, recording availability, attribution accuracy, lead quality, regulatory compliance, revenue or business results. You are responsible for testing routing, keeping fallback contact paths and independently reviewing business, compliance and legal decisions.
15. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive or consequential damages, or for lost profit, revenue, goodwill or data, even if advised that the loss was possible. LeadVouch's total liability arising from the service or these Terms will not exceed the fees you paid for LeadVouch during the three months immediately before the event giving rise to the claim. These limits do not apply where law does not permit them.
16. Your responsibility for third-party claims
To the extent permitted by law, you will defend and reimburse SF Web Tech and its personnel against third-party claims, damages, penalties and reasonable costs arising from your Customer Data, calls, recordings, connected providers, clients, agents, unlawful use or breach of these Terms. We will give prompt notice and reasonable cooperation. You may control the defense, but may not settle in a way that admits our fault or imposes an obligation on us without written consent.
17. Disputes and general terms
Before filing a non-urgent claim, contact us with a clear description and allow 30 days for a good-faith effort to resolve it. These Terms do not choose an exclusive forum or remove any mandatory legal right. A dispute not resolved informally may be brought before a court that has lawful jurisdiction.
Neither party is responsible for delay caused by events beyond its reasonable control. You may not assign this agreement without our written consent, except with a merger or sale of substantially all related assets; we may assign it as part of a reorganization or sale of the service. Failure to enforce a term is not a waiver. Invalid provisions will be narrowed or removed while the rest remain in effect. These Terms, the Privacy Notice, the Refund Policy and your order are the entire agreement about the service and replace prior discussions on that subject.
18. Notices and changes
You may send legal or policy notices to the contact address below. We may send operational or legal notices to your account email or display them in the service. We may update these Terms as the service, provider requirements or law changes. We will post a new version date and give additional notice of material changes when required. Changes apply prospectively from their stated effective date; continued use after that date means you accept them.
Contact
Questions about this policy can be sent to sohail@sfwebtech.com. You can also use the contact page.